Refund policy

Last Updated: October 15, 2026

EndoMe is not yet accepting orders. This policy will apply to orders placed once our products become available.

We hope you love EndoMe. This policy explains our 90-day satisfaction guarantee and how we handle damaged, incorrect, or lost orders and billing errors.

Our 90-day satisfaction guarantee

If for any reason you are not satisfied, you can request a refund within 90 days of the date your order is delivered. You do not need to return the product.

One guarantee per formula

Our guarantee applies once per customer to each of our two formulas, EndoBase and EndoOmega, on your first purchase of that formula. It covers one unit of each formula.

If your first order includes both EndoBase and EndoOmega, each formula is covered, and you can request a refund for one or both.

EndoComplete

EndoComplete contains both formulas, so the guarantee follows the formulas inside it:

• If EndoComplete is your first purchase of both formulas, the guarantee covers the whole bundle, and we refund the price you paid for it.
• If you have already purchased one of the formulas, the guarantee covers the formula that is new to you, and we refund that formula's share of the price you paid for EndoComplete.
• If you have already purchased both formulas, EndoComplete is not covered by the satisfaction guarantee. Our policies for damaged, incorrect, or lost orders and billing errors still apply.

A formula's share of EndoComplete is calculated by dividing the price you paid for EndoComplete in proportion to the regular one-time prices of EndoBase and EndoOmega at the time of your order.

What a satisfaction-guarantee refund includes

We refund the price you paid for the eligible product, or its share of EndoComplete, together with the sales tax charged on that amount. Shipping charges are not refunded for satisfaction-guarantee refunds.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at hello@endomeus.com with your order number and a short description. Photos are helpful, and we may ask for one when it helps us resolve the issue. We will send a replacement or give you a full refund, including shipping and taxes, whichever you prefer.

You do not need to return the item. In some cases we may ask you to return it so that we can inspect it and improve our quality; if so, we will provide a prepaid shipping label.

Lost or undelivered orders

If your order shows as delivered but you have not received it, or it has not arrived within a reasonable time of the expected delivery date, please email hello@endomeus.com with your order number. We will check with the carrier. If the order is confirmed lost or undelivered, we will send a replacement or give you a full refund, including shipping and taxes, whichever you prefer.

Billing errors

If you are charged incorrectly or more than once, please contact us at hello@endomeus.com. We will correct the error and refund the incorrect charge.

How to request a refund

Email hello@endomeus.com with your order number, if you have it, and the email address used for your order. You do not need to give a reason for a satisfaction-guarantee refund, although we welcome your feedback.

We review your request once we receive your email, and we will let you know by email whether your refund is approved.

Refund timing

We initiate approved refunds within 14 days of approval, to your original payment method where possible, and we will email you when your refund has been initiated. If a refund cannot be made to your original payment method, we will contact you to arrange another way to refund you.

Once we have initiated a refund, your bank or card provider may take additional time to post it to your account. That timing is set by your bank or card provider, not by EndoMe.

Goodwill

Our customer care team may, at its discretion, offer a refund, replacement, or other help in situations this policy does not cover. Doing so in one case does not change this policy or create an obligation to do the same in other cases.

Your rights

Nothing in this policy limits any rights you may have under applicable law.

Contact

Questions about refunds: hello@endomeus.com.